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You can get immediate
assistance by calling or stopping by one of our five helpdesks
around campus. If our staff cannot resolve your issue, we will
set-up an appointment to come to your residence and assess the
problem. If you have a question that is not answered by the
information provided on this Web site, we encourage you to contact
us by phone or in person at one of our on-campus helpdesks.
Contact
Us for a map of our locations, office hours, and phone numbers.
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ResCom consults
with students on Ethernet connections, new computer purchases,
upgrade recommendations, hardware/software advice, and repair
needs. Below are links that will direct you to further information
on our site:
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Research centers
discover around 10,000 computer viruses annually – that’s over
27 viruses a day! At Penn State, ResCom staff fix hundreds of
computer viruses each year. Therefore, it is important that
you install a full virus protection software on your computer
and update it often. Norton
Corporate Edition Anti-Virus software is available for free
to Penn State students online at Penn
State's Computer Store. Go to Viruses
for virus listings and anti-virus software information.
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ResCom staff make
a point of keeping you updated on the latest viruses
infecting or threatening the Penn State residence hall network;
and through news bulletins
about equipment upgrades, music programs that use bandwidth,
etc. We also work hard to keep you informed about other technology
news important to Penn State students and staff.
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