ResCom not currently hiring for FallSemester 2009.  Resumes on file from past semesters will be reviewed when positions open and qualified students may be contacted for an interview.
 

Candidates must email a resume in MS Word format to the email address listed below. Make sure your resume contains all information that qualifies you to be considered for a position. Avoid just bulleting words under skills without including some supporting sentences to specify what your skill is. Skill is not assumed, you need to qualify it. Some Macintosh experience is helpful but not required.

Candidates must meet or exceed the skills listed below. ResCom provides some "on the job training" however, some specific experience is required. 

Conditions for employment and necessary qualifications:

• Must have and maintain a full time student status when hired and employed by ResCom.
• Must have completed at least 2 consecutive semesters at PSU and are able to work at least 3 semesters in a row before you graduate. Few exceptions may apply.
• Must have and can demonstrate experience providing a professional level of customer service.
• Must be experienced and comfortable installing expansion cards, detecting and removing viruses, worms, and spy-ware, reformatting  PCs, and skillfully troubleshooting hardware and software issues.
• Employees work as a team to resolve issues, share information and consistently follow direction.
• Employees are expected to follow all ResCom and university policies and procedures.
• Candidates need to possess a desire to help fellow students and skillfully follow up until the job is complete.
• Candidates need to verbally demonstrate their communication and customer service skills during the interview.
• Able to learn and adapt to fast changing computer field by constantly learning and sharing information that supports the ResCom team.
• Able to effectively listen to customers and solve a student's issues within ResCom policies and procedures.
• All ResCom employees must attend Fall Training held before the fall arrival period each year. Training is held the week before classes start. Fall training is "mandatory" so employees must exercise effective time management to meet this requirement each arrival period.

ResCom employees love their job and usually work here until they graduate. ResCom is interested in candidates that want a job until they graduate. ResCom employees are able to use the experience gained at ResCom in their future careers.

Your resume will be reviewed and you may be contacted for an interview. Make sure your resume reflects the skills needed by ResCom. Your resume sells your capabilities and should clearly show why ResCom should consider hiring you. This is a regular job and the team works hard to provide valued service to its customers. References are requested with your resume. Many jobs on campus offer more flexibility than ResCom can. If you need more flexibilityyou may want to apply elswhere on campus. ResCom can be flexible to a point but due to the responsibility ResCom has to it's public ResCom needs to make sure it's staff works when scheduled and will work before semesters open and up until residence halls empty out for a semester.

New employees work and train in East Halls until they demonstrate they are ready to move on to a different help desk. If you feel you qualify or can demonstrate you would be an excellent candidate to work for ResCom, send a detailed resume in MS Word format to cfr3@psu.edu.

Thank you,

For information about The Pennsylvania State University Ethernet Request Form,
please contact: rescom@psu.edu.