| ResCom employs full time students enrolled at
University Park campus. The ResCom program is designed to provide computer
software and limited hardware support for students living on campus. This program
is sponsored by Penn State Housing. ResCom is currently hiring students
that can troubleshoot connection issues, some hardware, install patches, critical updates, recognize and remove
viruses or spy-ware. Employees are expected to have the ability to
demonstrate and provide professional customer service for
the students we serve. Many candidates gain this experience by helping friends,
family, and neighbors, or have worked for companies where they
performed similar duties. Excellent oral and written communication skills
are essential and expected.
Candidates must email a resume in
MS
Word format to the email address listed below. Make sure your resume contains all information
that qualifies you to be considered for a position. Avoid just bulleting
words under skills without including some supporting sentences to specify
what your skill is. Skill is not assumed, you need to qualify it. Some Macintosh experience is
helpful but not required.
Candidates must
meet or exceed the skills listed below. ResCom provides some "on the job
training" however, experience is preferred.
Conditions for employment and necessary qualifications:
- Must have completed at least 2
consecutive semesters at PSU and are able to work at least 3
semesters in a row before you graduate. Few
exceptions may apply.
- Must have experience providing a professional level of customer
service.

- Must be experienced and comfortable installing
expansion
cards, detecting and removing viruses, worms, and spy-ware, reformatting PCs,
and skillfully troubleshooting hardware and software issues.
- Employees work as a team to resolve
issues, share information and consistently follow direction.
- Employees are expected to follow all
ResCom and university policies and procedures.
- Need to possess a desire to help fellow
students and skillfully follow up until the job is complete.
- Can verbally demonstrate your
qualifications during the interview.
- Able
to learn and adapt to fast changing computer field by constantly
learning and sharing information that supports the ResCom team.
- Able to effectively listen to customers
and solve a student's issues within ResCom policies and procedures.
- All ResCom employees must attend Fall Training held
before
the fall arrival period each year. Training is usually held the week before classes start.
Fall
training is mandatory so employees must exercise effective time
management to
meet this requirement.
- Staff is expected to return to campus
prior to any semester they attend school to staff the desks for
early student arrivals.
ResCom employees love their job and usually work here until they graduate. ResCom is
interested in candidates that want a job until they graduate. ResCom
employees are able to use the
experience gained at ResCom in their future careers.
Your resume will be reviewed and you may be
contacted for an interview. Make sure your resume reflects the skills
needed by ResCom. Your resume sells your capabilities and should clearly
show why ResCom should consider hiring you. This is a regular job and the team
works hard to provide valued service to its customers. References are requested
with your resume. Many jobs on campus offer more flexibility than ResCom can. We
can be
flexible to a point but we are dedicated to the job we do.
New employees work and train in East Halls until they
demonstrate they are ready to move on to a different help desk. If you feel you qualify or can demonstrate
you would be an excellent candidate to work for ResCom, send a detailed resume in
MS
Word format to cfr3@email.hfs.psu.edu.
Thank you,
Clifford
Rodack
Network Coordinator for Residence halls
Penn State University
123B Findlay Building
University Park, Pa 16802
cfr3@email.hfs.psu.edu
|